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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06022698

Version: 1

Advisory: HP EliteBook 840 G5 Healthcare Edition Notebook PC - Various Issues After Closing the Lid While HP Easy Clean Is Running

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-May-2018

Last updated : 17-May-2018

DESCRIPTION
HP Easy Clean does not exit sanitization mode when you close the lid if the computer is configured to " Do nothing" when the lid gets closed. In that case the computer remains in sanitization mode and the touchscreen and clickpad remain disabled after the lid is reopened.

SCOPE
The information in this document applies to the following:
Computers:
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
Configuration:
  • The computer is configured to " Do Nothing" with the lid gets closed
RESOLUTION
Exit sanitization mode by pressing this key combination: Fn+[left ALT]+ L.

Hardware platforms affected : HP EliteBook 840 G5 Healthcare Edition Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06022698

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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