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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05932231

Version: 1

Advisory: HP Remote Graphic Software (RGS) - Inconsistent Remote Audio results from SLED Sender

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Feb-2018

Last updated : 15-Feb-2018

DESCRIPTION

After installing the RGS Sender, intermittent issue where audio controls may not be visible, and receiver does not reliably get an audio signal.

sourceInformation

SCOPE

Systems:

HP Remote Graphics Software (RGS)

Operating Systems:

SUSE Linux Enterprise Desktop 11
Suse Linux Enterprise Desktop 12

RESOLUTION

To fix this issue:

Revert /etc/pulse/default.pa to the original.
Add the command "/usr/bin/pulseaudio--kill" in the /usr/bin/start-pulseaudio-x11 script just before the command to start pulseaudio.

Hardware platforms affected : HP Remote Graphics Software (RGS), HP Remote Graphics Software (RGS)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05932231

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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