After installing the RGS Sender, intermittent issue where audio controls may not be visible, and receiver does not reliably get an audio signal.
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SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c05932231
Version: 1
Advisory: HP Remote Graphic Software (RGS) - Inconsistent Remote Audio results from SLED Sender
Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 14-Feb-2018
Last updated : 15-Feb-2018
sourceInformation
SCOPE
Systems:
-
HP Remote Graphics Software (RGS)
Operating Systems:
-
SUSE Linux Enterprise Desktop 11
-
Suse Linux Enterprise Desktop 12
To fix this issue:
-
Revert /etc/pulse/default.pa to the original.
-
Add the command "/usr/bin/pulseaudio--kill" in the /usr/bin/start-pulseaudio-x11 script just before the command to start pulseaudio.
Hardware platforms affected :
HP Remote Graphics Software (RGS), HP Remote Graphics Software (RGS)
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA05932231
© Copyright 2018 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.
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