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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05925425

Version: 1

Advisory: HP 348 G3 Notebook PCs - LAN / WLAN Connections Are Not Detected After Computer Resumes From Sleep Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Feb-2018

Last updated : 08-Feb-2018

DESCRIPTION
The LAN (Local Area Network) and WLAN (Wireless Local Area Network) connections are disconnected and are not detected after the computer resumes from Sleep mode. This occurs when the computer has been in sleep mode for 30 minutes or more.

sourceInformation

SCOPE
The information in this document applies to the following:
All HP 384 G3 Notebooks with F.35 BIOS and earlier are affected.
Computers:
  • HP 348 G3 Notebook PC series
  • HP 348 G3 Notebook PC series (ENERGY STAR)
Operating Systems:
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Pro (64-bit)
RESOLUTION
To resolve this issue, download the following SoftPaq to update the BIOS to version F.36 or later.
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update

Version: F.36
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP 348 G3 Notebook PC, HP 348 G3 Notebook PC, HP 348 G3 Notebook PC (ENERGY STAR)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05925425

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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