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HP Customer Support - Knowledge Base

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HP Digital Sender Flow 8500 fn2 Document Capture Workstation, HP ScanJet Enterprise Flow N9120 fn2 Document Scanner - Unable to Edit or Save a Scanned Document as "Editable Text (OCR)"

Issue

A customer cannot save a scanned document as Editable text (OCR) or is unable to find the OCR Scan Profile in the HP Scan software after downloading the USB Twain (HP Scan) or a Network Twain (HP Scan) driver from the HP Software and Driver Downloads page for an HP Digital Sender Flow 8500 fn2 Document Capture Workstation or an HP ScanJet Enterprise Flow N9120 fn2 Document Scanner.

Solution

To resolve this issue, download and install the Scan to OCR Plug-in software.
Follow these steps to download the Scan to OCR Plug-in software:
  1. Type the product model, and then click Find.
  2. Select or change the operating system, if not automatically detected.
  3. Expand the Update section, and then expand the Basic Drivers section.
  4. Download the Scan to OCR Plug-In (HP Scan) software.
  5. Follow the on-screen instructions to install the file.
  6. Open the HP Scan software, the Save as Editable Text (OCR) option will display in Scan Shortcuts.
    Figure : Save as Editable Text (OCR) in HP Scan

Cause

This issue occurs as the OCR scan feature is in the Scan to OCR Plug-in software and is not available in the USB Twain (HP Scan) or Network Twain (HP Scan) scan driver.

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Country/Region: Flag South Africa

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