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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung ProXpress SL-M3820 - Understanding Display Messages

Messages appear on the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages and their meaning, then correct the problem, if necessary.
  note:
  • Resolve the error with the guideline from the computer’s Printing Status program window, see Using Samsung Printer Status.
  • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, contact:
  • Search for the contents of display message on the support site.
  • Some messages might not appear on the display depending on the options or models.
  • [error number]: Indicates the error number.
  • [tray type]: Indicates the tray number.
  • [media type]: Indicates the media type.
  • [media size]: Indicates the media size.
Paper jam related messages
Message
Meaning
Suggested solutions
Paper jam in exit area.
Paper has jammed in the exit area.
Clear the jam, see In exit area.
Paper jam inside of duplex.
Paper has jammed during duplex printing. This is applicable only to printers with this feature.
Clear the jam, see In the duplex unit area.
Paper jam inside printer.
Paper has jammed in inside the printer.
Clear the jam, see Inside the printer.
Paper jam in Tray 1.
Paper has jammed in the tray.
Clear the jam, see In Tray 1.
Paper jam in Tray 2.
Paper has jammed in the optional tray.
Clear the jam, see In optional tray.
Paper jam in MP Tray.
Paper has jammed in the multipurpose tray.
Clear the jam, see In the manual feeder / multipurpose tray.
Toner related messages
  caution:
Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required because of using non-genuine Samsung toner cartridges will not be covered under the printer warranty.
Message
Meaning
Suggested solutions
Install toner.
A toner cartridge is not installed.
Reinstall the toner cartridge.
A toner cartridge is not being detected.
Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, contact HP Customer Support.
Not removed protective film from toner.
Remove the protective film from the toner cartridge.
Not compatible toner cartridge.
The indicated toner cartridge is not suitable for the printer.
Install the corresponding toner cartridge with a Samsung genuine cartridge, see Replacing the toner cartridge.
Prepare new cartridge.
Small amount of toner is left in the indicated cartridge. The estimated cartridge lifea of toner is close.
Prepare a new cartridge for a replacement. Temporarily increase the printing quality by redistributing the toner, see Redistributing toner.
Replace new cartridge.
A toner cartridge has reached its estimated cartridge lifea.
Choose Stop or Continue as shown on the control panel. Selecting Stop, the printer stops printing. Selecting Continue, the printer keeps printing but the printing quality cannot be guaranteed.
Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues, see Replacing the toner cartridge.
a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of printouts and is designed pursuant to ISO/IEC 19798, see Available consumables. The number of pages might be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner might remain in the cartridge even when replace new cartridge appears and the printer stops printing.
Imaging unit related messages
  caution:
Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required because of using non-genuine Samsung toner cartridges will not be covered under the printer warranty.
Message
Meaning
Suggested solutions
Not installed imaging unit.
An imaging unit is not installed.
Reinstall the imaging unit.
An imaging unit is not being detected.
Reinstall the imaging unit two or three times to confirm it is seated properly. If the problem persists, contact HP Customer Support.
Not remove protective film from toner.
Remove the protective film from the imaging unit.
Not compatible imaging unit.
The imaging unit is not suitable for the printer.
Install the corresponding cartridge with a Samsung genuine cartridge, see Replacing the imaging unit.
Prepare new image unit.
Small amount of toner is left in the imaging unit. The estimated cartridge life of toner is close.
Prepare a new imaging unit for a replacement.
Replace new image unit.
An imaging unit has reached its estimated cartridge life.
Choose Stop or Continue as shown on the control panel. Selecting Stop, the printer stops printing. Selecting Continue, the printer keeps printing but the printing quality cannot be guaranteed.
Replace the imaging unit for the best print quality when this message appears. Using a cartridge beyond this stage might result in printing quality issues, see Replacing the imaging unit.
If the printer stops printing, replace the imaging unit, see Replacing the imaging unit.
Tray related messages
Message
Meaning
Suggested solutions
Paper empty in [tray number].
There is no paper in the indicated tray.
Load paper in the tray, see Loading paper in the tray.
Network related messages
Message
Meaning
Suggested solutions
Network Problem: IP Conflict.
The IP address is used elsewhere.
Check the IP address or obtain a new IP address.
802.1x network error.
Fail to authenticate.
Check the network authentication protocol. If the problem persists, contact the network administrator.
Miscellaneous messages
Message
Meaning
Suggested solutions
Door open. Close it.
The cover is not securely latched.
Close the cover until it locks into place.
Error [error number]. Install toner.
The toner cartridge is installed improperly, or the connector is polluted.
Reinstall the Samsung genuine toner cartridge two or three times to confirm it is seated properly. If the problem persists, contact HP Customer Support.
Error [error number]. Turn off then on.
The printer unit cannot be controlled.
Reboot the power and try the printing job again. If the problem persists, contact HP Customer Support.
Error [error number]. Call for service.
Not proper room temperature. Move set.
The printer is in a room with improper room temperature.
Move the printer to a room with proper room temperature.
Output bin full, remove paper.
The output tray is full.
Remove papers from the output tray, the printer resumes printing. If the problem persists, contact HP Customer Support.
Replace fuser soon.
The life of the fuser unit will be expired soon.
Replace the fuser unit with a new one. If the problem persists, contact HP Customer Support.
Replace new fuser unit.
The life of the fuser unit will be expired.
Replace new Tray 1 roller.
The life of the tray pickup roller will expire soon.
Replace the tray pick-up roller with a new one. If the problem persists, contact HP Customer Support.
Replace new Tray 2 roller.
The life of the tray pickup roller will expire soon.

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