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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP LaserJet Enterprise MFP M631, M632, M633 - 13.E1, 13.70, 13.8 stapling mailbox paper jam

13.E1, 13.70, 13.8 stapling mailbox paper jam
The following information describes how to clear a paper jam in the HP Stapling Mailbox. When a jam occurs, the control panel displays one of the following error messages and an animation that assists in clearing the jam.
  • 13.E1.XX Jam at Standard Output Bin
  • 13.70.XX MBM Jam
  • 13.8X Stapler/Stacker Jam
  1. Remove any jammed paper from the HP Stapling Mailbox bins.
    Figure : Remove the jammed paper
  2. Open the jam-access door on the back side of the HP Stapling Mailbox. If jammed paper is visible inside the jam-access door, pull it straight out to remove it.
    Figure : Remove the jammed paper
  3. Close the HP Stapling Mailbox jam access door.
    Figure : Close the MBM jam access door

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag South Africa

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