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HP Customer Support - Knowledge Base

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  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP PageWide Pro 750, MFP 772, 777 - 15.A1 jam error in Tray 1

15.A1 jam error in Tray 1

Use the following procedure to check for jammed paper in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
  • 15.A1.yz
  1. Gently remove any jammed paper from the tray.
    Figure : Remove the jammed paper from Tray 1
    note:
    View the video for more advanced jam-clearing steps.

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Country/Region: Flag South Africa

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