hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    We are upgrading our website

    If you experience errors during this time, please try again later. 

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Enterprise MFP M631, M632, M633 - 13.C, 13.D duplexer paper jam

13.C, 13.D duplexer paper jam
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays one of the following error messages and an animation that assists in clearing the jam.
  • 13.B2.XX Jam in <cover or door>
  • 13.CX.XX Jam in Duplexer
  • 13.DX.XX Jam in Duplexer
  1. Open the right door.
    Figure : Open the right door
  2. Remove any jammed paper.
    Figure : Remove the jammed paper
  3. Close the right door
    Figure : Close the right door.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag South Africa

hp-detect-load-my-device-portlet

Actions
Loading...