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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05351018

Version: 1

HP Elite x2 1012 G1 Tablet PCs - Rear Camera Preview Image is Distorted

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Dec-2016

Last updated : 08-Dec-2016

DESCRIPTION
The rear camera preview image is distorted and cut off. This occurs after upgrading to the Windows 10 Anniversary Update (RS1), version 1607.
Figure : Preview is distorted
Distorted image

SCOPE
The information in this document applies to the following:
Computers:
  • HP Elite x2 1012 G1 Tablet PC
Operating Systems:
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the camera driver:
note:
This SoftPaq is compatible for both Windows 10 November Update (TH2) and the Windows 10 Anniversary Update (RS1).
SoftPaq Description
Release Notes
Download SoftPaq
Intel SkyCam Camera Driver
Version: 30.14393.9681.3190
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP Elite x2 1012 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05351018

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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