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HP LaserJet Enterprise 500 Color MFP M575 - 13.B2, 13.B9 jam error in the right door

13.B2, 13.B9 jam error in the right door

The following information describes how to check for a paper jam inside the right door of the printer. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B2.DD Jam in right door
  • 13.B9.Az
  • 13.B9.Cz Fuser wrap jam
  • 13.B9.Dz
  • 13.B9.DD
  caution:
The fuser can be hot while the printer is in use. Wait for the fuser to cool before clearing jams.
  1. Open the right door.
    Figure : Open the right door
  2. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it.
    Figure : Remove jammed paper entering the output bin
  3. If paper is jammed inside the right door, gently pull the paper to remove it.
    Figure : Remove jammed paper inside the right door
  4. Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it.
    Figure : Lift the paper-feed cover and remove jammed paper
  5. Close the paper-feed cover.
    Figure : Close the paper-feed cover
  6. Gently pull the paper out of the pickup area.
    Figure : Remove jammed paper from the pickup area
  7. Look for paper in the tray 2 roller area. Push up on the two green tabs to release the jam-access door. Remove any jammed paper, and close the door.
    Figure : Remove jammed paper in the tray 2 roller area
  8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
      caution:
    Do not touch the rollers on the transfer roller. Contaminants can affect print quality.
    Figure : Remove jammed paper entering the bottom of the fuser
  9. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser.
      caution:
    The fuser can be hot while the printer is in use.
    Figure : Remove the fuser
  10. Open the jam-access door (callout 1). If paper is jammed inside the fuser, gently pull it straight up to remove it (callout 2). If the paper tears, remove all paper fragments.
      caution:
    Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.
      Figure : Remove jammed paper from inside the fuser
    1. Open the jam-access door on the fuser
    2. Pull paper straight up to remove it
  11. Close the jam-access door, and then push the fuser completely into the printer.
    Figure : Reinstall the fuser
  12. Close the right door.
    Figure : Close the right door