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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05072201

Version: 1

Advisory: HP EliteBook 725 G3 Notebook PC - Unknown Device Has Yellow Exclamation Mark In Device Manager After Installing Driver Pack

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Apr-2016

Last updated : 05-Apr-2016

DESCRIPTION
There is an "unknown device" displayed in the Device Manager. If you right-click the device and select properties; it shows the location AMD GPIO controller.
This occurs after installing either the HP EliteBook 7x5 G3 Win 7 x64 Driver Pack
(sp74780) or the AMD IO Driver (sp74006).

sourceInformation

SCOPE
Information in this document applies to the following:
Computer:
HP EliteBook 725 G3 Notebook PC
Operating Systems:
Microsoft Windows 7 Enterprise (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Atmel Touch Miniport Driver
Version: 1.0.0.4
Revision: A Pass: 2
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 725 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05072201

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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