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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP ENVY 15 Notebook PCs - A Static Pop and Clicking Noise is Heard From The Computer Speakers

A static pop and clicking noise can be heard coming from the computer speakers.
To resolve this issue, download and install the SoftPaq to update the BIOS to Version F.16.
SoftPaq Description
Release Notes
Download SoftPaq
Notebook System BIOS Update (Intel Processors)
Version: F.16
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag South Africa

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