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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP LaserJet Enterprise M506 - 13.B2 tray 1 paper jam

13.B2 tray 1 paper jam

Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.B2.D1
  1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed.
    • If the paper tears, continue with the steps below to find the remnants of the torn sheet of paper.
    • If most of the sheet of paper has been pulled inside the printer, continue to the next step.
    Figure : Remove the jammed paper
  2. Press the top-cover-release button on the left side of the printer.
    Figure : Press the release button
  3. Open the front door.
    Figure : Open the front door
  4. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  5. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
    Figure : Remove the jammed paper
  6. Reinsert the toner cartridge.
    Figure : Install the toner cartridge
  7. Close the front door.
    Figure : Close the front door

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Country/Region: Flag South Africa

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