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HP Customer Support - Knowledge Base

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HP 15 Notebook PCs - Wireless Internet and Bluetooth Is Slow or Does Not Connect (Realtek WLAN)

This document pertains to HP computers using a wireless network with Windows 10.
The Wireless and Bluetooth connections are slow and may not connect. This occurs after the OS has been upgraded to Windows 10. The computer may exhibit one or more of the following symptoms:
  • Cannot connect to Internet
  • Connection speeds are slow
  • Wireless button does not function
  • Bluetooth does not function
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers
Version: 2023.15.701.2015
Revision: A
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

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Country/Region: Flag South Africa

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