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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04453749

Version: 1

Advisory: HP EliteBook Folio 1040 G1 Notebook PCs, HP 2013 UltraSlim Docking Station - Blank or Flickering External Monitor

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Sep-2014

Last updated : 05-Apr-2018

DESCRIPTION
One or more of the following symptoms may occur when two monitors are connected to the DisplayPort ports of the computer and in the SCOPE:
  • external display flickers
  • external display remains blank or black for several minutes after docking the computer
  • a line appears in the middle of windows on external monitors

SCOPE
Information in this document applies to the following:
Computer:
HP EliteBook Folio 1040 G1 Notebook PC
Docking station:
HP 2013 UltraSlim Docking Station
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaqs:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 3621
Revision: W
HP Ultraslim Docking Station Display Port Hub Firmware
Version: 2.20.000
Revision: A
NOTE: More recent versions of the software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP 2013 UltraSlim Docking Station, HP EliteBook Folio 1040 G1 Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04453749

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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