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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04315039

Version: 1

HP EliteBooks, HP ProBooks, HP ZBooks - Fingerprints and Smudges on Display Lid

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-May-2014

Last updated : 27-May-2014

DESCRIPTION
The computers with black display lids show fingerprints or smudges after some use and are not easily wiped off.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP ProBook 430 G1 Notebook PC
  • HP ProBook 440 G0 Notebook PC
  • HP ProBook 440 G1 Notebook PC
  • HP ProBook 445 G1 Notebook PC
  • HP ProBook 450 G0 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 450 G1 Notebook PC
  • HP ProBook 455 G1 Notebook PC
  • HP ProBook 470 G0 Notebook PC
  • HP ProBook 470 G1 Notebook PC
  • HP ProBook 645 G1 Notebook PC
  • HP ProBook 655 G1 Notebook PC
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
RESOLUTION
The display lids on 2014 platforms use a soft touch paint technology. This type of paint is more porous which gives it the soft feel, but this texture may result in the absorption of some foreign materials such as oils from users hands. Along with the dark color of the lids, this can lead to fingerprints or smudges being more apparent.
To resolve this issue, use a lint free wipe/cloth to remove fingerprints.

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04315039

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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