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HP Officejet Enterprise Color X555, MFP X585 - Replace the hard disk drive

Replace the hard disk drive
This document provides the procedure for the hard disk drive (HDD).
Figure : Hard disk drive
  1. Turn off the product, and then disconnect the power cable.
    Figure : Turn off product, disconnect power cable
  2. Disconnect either the USB cable or the network ethernet cable.
    Figure : Disconnect cables
  3. Remove the output bin by pulling up on the edge of the bin closest to the output flap, tilting it away from the product, and then pulling the assembly up.
    Figure : Remove the output bin
  4. Disconnect the thumbscrew, and then pull the access cover up.
    Figure : Remove the access cover
  5. At the back of the product, disconnect two thumbscrews.
    Figure : Disconnect the rear thumbscrews
  6. At the front of the product, grab the formatter assembly handle and pull the formatter out of the product.
    Figure : Remove the formatter
  7. On the formatter printed circuit-board assembly (PCA), press the tab at the edge of the HDD, and then slide the drive out of its holder..
    Figure : Remove the HDD
  8. Remove the new HDD from its packaging, and then reuse the packaging to send the old drive to a recycling center.
    Figure : Recycle the HDD
  9. On the formatter PCA, slide the new drive into its holder and connect it to the formatter.
    Figure : Install the HDD
  10. Insert the formatter into the slot at the front of the product.
    Figure : Insert the formatter
  11. At the back of the product, fasten the two thumbscrews.
    Figure : Fasten the rear thumbscrews
  12. Reinstall the formatter access cover by sliding it down into place and then fastening the thumbscrew.
    Figure : Install the new cover
  13. Reinstall the output bin.
    Figure : Install the output bin
  14. Reconnect either the USB cable or the network cable.
    Figure : Reconnect cable
  15. Reconnect the power cable, and then press the power button to turn on the product.
    Figure : Reconnect the power cable, turn on the product
  16. Once the product is in the Ready state, the new drive requires a firmware update. To get the firmware file, go to www.hp.com/support/ojcolorX555 or www.hp.com/support/ojcolorMFPX585.
  17. Select Cross operating system (BIOS, Firmware, Diagnostics, etc.). Locate the firmware download, and then select Download.
  18. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has a .bdl extension.
  19. Insert the USB flash drive into the USB port in front of the product control panel (X555 models) or on the product control panel (X585 models).
  20. The following message displays on the control panel: Error: 99.09.63 Incorrect Disk. Touch the OK button to continue.
  21. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow button to scroll to 3: Administrator. Touch the OK button to select it.
  22. Touch the down arrow button to scroll to 6: Manage Disk. Touch the OK button to select it.
  23. Touch the down arrow button to scroll to 2: Erase / Unlock. Touch the OK button to select it.
  24. The message Proceed with Requested Action displays. Touch the OK button to select it.
  25. Touch the back button to return to the Pre-Boot menu home screen.
  26. Touch the down arrow button to scroll to 3: Administrator. Touch the OK button to select it.
  27. Touch the down arrow button to scroll to 1: Download. Touch the OK button to select it.
  28. Touch the down arrow button to scroll to 3: USB Thumbdrive. Touch the OK button to select it.
  29. Touch the down arrow button to scroll to the firmware upgrade file that you downloaded earlier. Touch the OK button to select it.
      note:
    If no .bdl files are listed, try saving the file to a different USB flash drive.
  30. Wait while the file transfers. When the transfer is complete, the message Complete displays on the screen.
  31. Turn the product off, remove the USB flash drive, and then turn the product on. Wait for several minutes while the product initializes.

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