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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04230512

Version: 1

HP ZBook 15-Inch Mobile Workstation Notebook PCs - Computer Does Not Install Intel PROSet Bluetooth Driver

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Apr-2014

Last updated : 07-Apr-2014

DESCRIPTION
The computer may display the following symptoms after attempting to install the Intel PROSet Bluetooth driver (SoftPaq 61660):
  • The Intel PROSet Bluetooth driver (SP61660) does not install.
  • Device Manager may display a "Generic Bluetooth Adapter" instead of the appropriate Bluetooth driver.
  • The Intel Bluetooth Driver (International) (SP63222) does not install after installing SP61660.
  • The driver cannot be manually loaded from Device Manager.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ZBook 15-inch Mobile Workstation
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
Bluetooth Modules:
  • 7260
  • 6235
RESOLUTION
The incorrect SoftPaq was installed. SoftPaq 61660 is not compatible with the 7260 Bluetooth adapter and SoftPaq 63222 is not compatible with the 6235 Bluetooth adapter.
To resolve this issue, uninstall the current Intel(R) PROset/Wireless Software for Bluetooth(R) Technology through Programs and Features, then download and install the appropriate SoftPaq to resolve this issue:
Affected Bluetooth Adapter
Affected Bluetooth Module
SoftPaq Description
Release Notes
Download SoftPaq
7260 Adapter
Intel Centrino Wireless Bluetooth 3.0 + High Speed Adapter
Intel Bluetooth Driver
Version: 3.1
Revision: D
6235 Adapter
Intel Centrino Wireless Bluetooth 3.0 + High Speed Adaptor
Intel Centrino Wireless Bluetooth 4.0 + High Speed Adaptor
Intel Bluetooth Driver
Version: 2.6
Revision: D
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ZBook 15 Mobile Workstation

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04230512

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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