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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04222551

Version: 1

HP EliteBook Revolve 810 Convertible Tablet Notebook PCs - Nonresponsive Touchpad and Keyboard in McAfee Endpoint Encryption Logon Environment

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Apr-2014

Last updated : 01-Apr-2014

DESCRIPTION
The following symptoms may occur after restarting the computer:
  • The touchpad does not respond in the McAfee preboot authentication environment.
  • The cursor may move erratically around the screen or move to the LCD screen's upper right corner.
  • The keyboard keys do not respond when pressed.
This does not occur when a physical keyboard and mouse are used when the computer is powering on.

SCOPE
Information in this document applies to the following:
Computer:
  • HP EliteBook Revolve 810 G1 Convertible Tablet
Operating Systems:
  • Microsoft Windows 8 Pro
  • Microsoft Windows 7 Professional (64-bit)
McAfee Endpoint Encryption:
  • Version 6.2.1.315
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: F.48
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook Revolve 810 G1 Tablet

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04222551

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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