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HP Printers - 'No Scan Options' Message Displays on Printer (Mac)

This document is for HP multifunction printers that come with HP Utility software and are connected to Mac computers.
When you try to start a scan from the printer control panel, a No Scan Options message displays and the scan fails.

Step 1: Restart devices and check driver scan settings

Restarting the computer and printer can restore the scan connection and scan options, then check the scanning settings on the Mac.
  1. Turn off the printer.
  2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.
  3. Close all running programs on the computer, then restart the computer.
  4. Turn on the printer.
  5. On the Mac, open Finder , click Go in the top menu bar, click Applications, double-click the HP folder, then double-click HP Utility.
    note:
    If HP Utility is not in the folder, skip to the step to install the HP software for your printer.
  6. Under Scan to Computer, make sure the Enable Scan to Computer check box is selected.
    Figure : Enable scan to Computer in HP Utility
    Enable scan to computer in HP Utility
Try to scan. If the error persists, continue to the next step.

Step 2: Check third-party firewall software settings

If you installed a third-party firewall on your Mac, it could be the cause of scan communication issues. The firewall that comes with macOS and OS X does not impact scan communications.
Confirm the following port information is correct in your third-party firewall. For steps to check ports, consult the support documentation for your particular firewall software.
  • SOAP-based scan: port TCP (8289, 8989)
  • LEDM-based scan: port TCP 8080
  • ORBLite-based scan: port TCP 9500
  • HDT-based scan: ports TCP (9290, 8290) and for PML/SNMP TCP (161, 162) AirScan (uscan) - port TCP 8080 Secure AirScan (uscans) - port TCP 443 IPP (AirScan Scanner uses IPP as well) - port TCP 631
  • Bonjour Discovery: ports UDP (5350, 5351, 5353)
Try to scan. If the error persists, continue to the next step.

Step 3: Remove and re-add the printer

Remove the printer from the print queue, then re-add it to clear any error states with the printer setup.
  1. Search the Mac for Print, then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.
  2. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.
    • If your printer is listed, remove and re-add the printer to confirm communication and that the correct driver is used. Click the name of your printer, click the minus sign , then delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue with the remaining steps.
    • If your printer is not listed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue with the remaining steps.
  3. Click the Use or Print Using box, then select the name of your printer in the pop-up menu.
    note:
    Selecting another driver option might result in limited printer functionality.
    Figure : Select the name of your printer in the Use menu
    Image: Select the name of your printer in the Use menu
  4. Click Add to add the printer to the list.
  5. Close the System Preferences window.
Try to scan. If the error persists, continue to the next step.

Step 4: Uninstall the printer driver and software

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.
  1. On the desktop, double-click Macintosh HD, click Applications, then click the Hewlett-Packard or HP folder.
  2. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.
    After completing the uninstall, click the Trash icon on the Dock, then click the Empty button.
    If HP Uninstaller is not in the applications list, continue to the next step.
  3. Uninstall the printer driver and software with HP Easy Start. Go to Uninstalling HP Printer Software (Mac) for more instructions.

Step 5: Reinstall the latest scan driver and software

Install the latest drivers to support printer scanning functions. Depending on your printer and operating system version installed on your Mac, scanning might no longer function from the printer control panel.
note:
If a full feature driver or HP Easy Start does not display on the HP Downloads page, go to Installing a Mac Printer Driver Using Apple Software Update. Then see the scanning options in this document to complete scans from the computer.
  1. Turn on the printer.
  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.
  3. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
    The software results page for your printer displays with the default operating system selected.
  4. If you need to change the operating system, click Change, select your version, and then click Change.
  5. Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays.
  6. Open the Downloads folder, and then open the HP Easy Start file or the full feature driver .dmg file to begin the installation.
  7. Follow the on-screen instructions to set up the printer connection and install the software.
  8. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.
    Select your printer name in the Use menu on the Add screen
  9. Return to the HP installer to complete the installation.
Try to scan. If the error persists, continue to the next step.

Step 6: Try other scanning solutions

Depending on your printer and the installed driver, the scan button on the printer control panel might not function. This does not mean your printer is unable to scan. Instead, use one of the following methods to scan from the computer.

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