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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03935524

Version: 1

Advisory: HP Z220 Workstation - May Not Come Out of Hibernation

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Sep-2013

Last updated : 24-Sep-2013

DESCRIPTION

If Microsoft Windows 7 64-bit using the Unified Extensible Firmware Interface (UEFI) is installed on an HP Z220 workstation, the system may have following Blue Screen of Death (BSOD) after waking up from hibernation.

Windows Resume Loader

Your computer can't come out of hibernation Status: 0xC000000D

Your computer will be rebooted. Any information that was not saved before the computer went into hibernation will be lost.

Enter=Reboot

SCOPE

Information in this document applies to the following:

Systems:

HP Z220 Convertible Minitower Workstation
HP Z220 Small Form Factor Workstation

Operating Systems:

Microsoft Windows 7 Enterprise (64-bit)
Microsoft Windows 7 Home Basic (64-bit)
Microsoft Windows 7 Home Premium (64-bit)
Microsoft Windows 7 Professional (64-bit)
Microsoft Windows 7 Ultimate (64-bit)

RESOLUTION

Perform the following procedures to solve this issue.

NOTE

Use the Arrow keys to select various menus, menu items, and to change values (unless otherwise specified).

Start or restart the computer.
Press the F10 key when the F10=Setup message appears on screen.
Select Advanced > Power-On Options > Memory Manager Runtime Allocation > Enabled.
Press the F10 key to accept the change.
Select File > Save Changes and Exit.
Press the Enter key to save the changes and exit the F10 Setup utility.

Hardware platforms affected : HP Z220 Convertible Minitower Workstation, HP Z220 Small Form Factor Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03935524

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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