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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03871355

Version: 1

HP t510 Flexible Thin Client, HP t610 Flexible Thin Client - AD Group Policy,With WMI Filter, Not Properly Applied

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Jul-2013

Last updated : 25-Jul-2013

DESCRIPTION
User configuration of the Active Directory (AD) group policy (GPO) is not properly applied to WES7 Thin Client by a Windows Management Instrumentation (WMI) filter.
NOTE: The issue occurs under the following conditions:
  1. WES7 ThinClient is joined to a Domain.
  2. Computer accounts and User accounts are defined.
  3. A Group Policy Object (GPO) is attached to an Organizational Unit (OU) and a WMI filter is attached to the GPO.
The WMI filter is populated by the following query:
SELECT * FROM Win32_SoftwareFeature WHERE ProductName = 'VMware View Client'.
When the user logs in, the user is timed out and the following error can be viewed in the gpsvc.log:
Evaluate returned error. hr=0x80041069

sourceInformation

SCOPE
Information in this document applies to the following:
Systems:
  • HP t510 Flexible Thin Client
  • HP t610 Flexible Thin Client
Operating Systems:
  • Microsoft Windows Embedded Standard 7 (WES 7)
RESOLUTION
The 80041069 error is a "WBEM_E_TIMED_OUT". The Win32_product namespace is known to have performance issues with not finishing queries in a timely manner.
To resolve this issue, replace the current WMI namespace with the following:
"SELECT DISPLAYNAME FROM Win32Reg_AddRemovePrograms WHERE DisplayName='VMware View Client".

Hardware platforms affected : HP t510 Flexible Thin Client, HP t610 Flexible Thin Client

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03871355

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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