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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03813002

Version: 1

HP EliteBook and ProBook Notebook PCs - The 3D Bubbles Screen Saver Lags on Extended Displays

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Jun-2013

Last updated : 24-Jun-2013

DESCRIPTION
The 3D bubbles screen saver is delayed and slow. This occurs when using the extended display mode on two monitors connected by DisplayPort connectors.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 2170p Notebook PC
  • HP EliteBook 2570p Notebook PC
  • HP EliteBook 2570p Notebook PC
  • HP EliteBook 8470p Notebook PC
  • HP EliteBook 8570p Notebook PC
  • HP EliteBook Folio 9470m Notebook PC
  • HP ProBook 2570p Notebook PC
  • HP ProBook 4440s Notebook PC
  • HP ProBook 4441s Notebook PC
  • HP ProBook 4540s Notebook PC
  • HP ProBook 4740s Notebook PC
  • HP ProBook 6470b Notebook PC
  • HP ProBook 6570b Notebook PC
RESOLUTION
This issue occurs because the graphics device is overloaded. Switch to a different screen saver or close applications prior to activating the 3D bubbles screen saver.

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03813002

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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