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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03735041

Version: 1

HP Spectre XT Pro Ultrabook PC - Cannot Downgrade From Windows 8 Pro to Windows 7 Professional

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Apr-2013

Last updated : 13-Jan-2014

DESCRIPTION
The following error message is displayed when attempting to downgrade the operating system to Microsoft Windows 7 Professional with HP recovery media:
"This computer is not supported by the system recovery media"
  note:
This issue affects Microsoft Windows 7 based HP recovery media for all regions and languages.

sourceInformation

SCOPE
Information in this document applies to the following:
Computer:
  • HP Spectre XT Pro Ultrabook
Operating Systems:
  • Microsoft Windows 8 Pro
RESOLUTION
Downgrading is not supported by recovery media. A copy of Microsoft Windows 7 Professional must be purchased from Microsoft or a retail outlet to downgrade.

Hardware platforms affected : HP Spectre XT Pro Ultrabook

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03735041

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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