hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet M600 Series Printer - Load Tray 1: Plain, Env#10

Environment

M601
M602
M603
Universal Print Driver
Firmware version 20120627_2200648_228387
Envelope feeder
Envelope printing
Firmware version 2131305_192069 17 Dec 2011

Questions/Symptoms

"Load Tray 1: Plain, Env#10" message displayed when trying to print envelopes from the envelope feeder.

Cause

Answer/Solution



Issue: "Load Tray 1: Plain, Env#10" message displayed when trying to print envelopes from the envelope feeder.

The envelope feeder is configured with:

- Type: Envelope
- Size: Envelope #10

When selecting "envelope feeder" as the source, the printer will display, "Load Tray 1: Plain, Env#10" on the control panel (see LoadTray1 callout). This happens even though the printer is still correctly configured.



HP is aware of this issue, and has addressed it with an interim printer firmware release (version 20120627_2200648_228387). This release will not be posted to HP.com, and can only be obtained via the HP call center. This interim release will also be incorporated into the publicly available FutureSmart 2 Service Pack 2 release, anticipated Fall 2012.

To obtain this interim release, please contact the HP call center, at 1-800-HP-INVENT.

Once the firmware has been updated, the following changes need to be made to both the printer, and software (MS Word 2010 shown for illustrative purposes):

1. Change the envelope feeder type back to "any", since the firmware update set it to "envelope". This can be done either on the control panel, or Embedded Web Server (shown below):





2. Set the software for "automatically select" (MS Word example):






hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag South Africa

hp-detect-load-my-device-portlet

Actions
Loading...