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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03243456

Version: 1

HP Notebook PCs - HP EliteBook 2740p Tablet Cursor Drifts Toward the Lower Right Side of Screen

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 14-Mar-2012

Last updated : 21-Mar-2012

DESCRIPTION
The cursor drifts without any input toward the lower right side of the screen while the tablet is positioned in landscape mode.

SCOPE
HP EliteBook 2740p Tablet PC
RESOLUTION
If the cursor begins drifting toward the right side of the screen, the touch screen may need to be recalibrated.
First, download and install the two SoftPaqs below to ensure you have the latest Wacom Digitizer firmware and latest Wacom Digitizer device driver for Microsoft Windows installed.
Softpaq Description
Information
Download
Wacom Erratic Pen Firmware Update
VERSION: 35D_0F0E/35D_0C6F REV: A
Wacom Digitizer Driver
VERSION: 3.0.7.20 REV: E
Next, restart the tablet and recalibarate the screen using the Wacom Touch Settings Control Panel:
  1. Click Start.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Touch Settings.
  5. Click Calibrate and calibrate the touch screen with your finger.

Hardware platforms affected : HP EliteBook 2740p Tablet PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted) Microsoft Windows Vista (64-bit) (deleted) Microsoft Windows Vista Business (32-bit) (deleted) Microsoft Windows Vista Business (64-bit) (deleted) Microsoft Windows Vista Enterprise (32-bit) (deleted) Microsoft Windows Vista Enterprise (64-bit) (deleted) Microsoft Windows Vista Home Basic (32-bit) (deleted) Microsoft Windows Vista Home Basic (64-bit) (deleted) Microsoft Windows Vista Home Premium (32-bit) (deleted) Microsoft Windows Vista Home Premium (64-bit) (deleted) Microsoft Windows Vista Starter (32-bit) (deleted) Microsoft Windows Vista Ultimate (32-bit) (deleted) Microsoft Windows Vista Ultimate (64-bit) (deleted) Microsoft Windows XP Tablet PC Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03242165

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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