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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03233104

Version: 1

HP Notebook PCs - Windows 7 SP1 Install Requires More Than 3 Hours to Complete

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Mar-2012

Last updated : 06-Mar-2012

DESCRIPTION
Installation of Microsoft Windows 7 Service Pack 1 (SP1) requires more than 3 hours to complete.

SCOPE
HP EliteBook 8440p Notebook PC
RESOLUTION
This issue is the result of a known incompatibility between the Windows 7 SP1 installer and outdated versions of Symatec's anti-virus software. To resolve this issue, please update your Symantec anti-virus software to the latest version before installing Windows 7 SP1.

Hardware platforms affected : HP EliteBook 8440p Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03233048

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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Country/Region: Flag South Africa

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