hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02852860

Version: 1

HP Notebook PCs - Error Message Appears While Using Playing DVDs With WinDVD 8 SE

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-May-2011

Last updated : 27-May-2011

DESCRIPTION
When using InterVideo WinDVD 8 SE to play DVDs, the following error message may appear:
Stop.
Playback Stopped. Copy Protection Signal is detected.

sourceInformation

SCOPE
HP EliteBook 2540p Notebook PC
HP EliteBook 8440p Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the Intel graphics adapter device driver.
Softpaq Description
Information
Download
Intel High-Definition (HD) Graphics Driver with Turbo Boost Technology
VERSION: 6.14.10.5338
Note: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 8440p Notebook PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02852781

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag South Africa

hp-detect-load-my-device-portlet

Actions
Loading...