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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02828997

Version: 1

HP Notebook PCs - Monthly Microsoft QFE Roll-Up SoftPaq Packages Not Installing

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-May-2011

Last updated : 22-Apr-2013

DESCRIPTION
The individual QFE or SoftPaq packages using the ‘–s' silent install switch will not install. This issue occurs for remote management solutions that typically distribute and install QFE remotely via a management console.
The following monthly SoftPaq packages are impacted and cannot be installed:
December 2010 SP51448
January 2011 SP51651
February 2011 SP51901
March 2011 SP52295
The following list contains the individual Microsoft QFE SoftPaq that are impacted and cannot be installed:
SP52234 - KB2479943
SP51883 - KB2478971
SP52236 - KB2481109
SP51884 - KB2478960
SP51877 - KB2482017
SP51630 - KB2419632
SP51878 - KB2483185
SP51396 - KB2416400
SP51879 - KB2485376
SP51399 - KB2467659
SP51880 - KB2476687
SP51400 - KB2296199
SP51881 - KB2393802
SP51407 - KB2443105
SP51882 - KB2479628
SP51408 - KB2436673
SP51410 - KB2440591
The following SoftPaqs have similar issues and will not silently install with the ‘-s' switch.
SP52069
SP51194

SCOPE
HP 2533t Mobile Thin Client
HP 4320t Mobile Thin Client
HP 4410t Mobile Thin Client
HP Compaq 6720t Mobile Thin Client
RESOLUTION
To resolve this issue, download and install the appropriate updated Monthly QE roll-up SoftPaq packages and then install VMWare View Client 4.5 for Microsoft Windows Embedded Operating systems and Citrix Online Plugin Software.
Softpaq Description
Information
Download
Microsoft Critical Updates for Mobile Thin Client Images - December 2010
VERSION: 2010.12 REV: A
Microsoft Critical Updates for Mobile Thin Client Images - January 2011
VERSION: 2011.1 REV: A
Microsoft Critical Updates for Mobile Thin Client Images - February 2011
VERSION: 2011.2 REV: A
Microsoft Critical Updates for Mobile Thin Client Images - March 2011
VERSION: 2011.3 REV: A
Softpaq Description
Information
Download
VMWare View Client 4.5 for Microsoft Windows Embedded Operating systems
VERSION: 1.00 REV: A
Citrix Online Plugin Software
VERSION: 12.1.0.30 REV: A

  note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com.
The following list contains the individual Microsoft QFE SoftPaq that are repackaged and do not need to be downloaded individually. The following is intended to inform the customer; it will not resolve the root issue.
  note:
The links above will take you outside the Hewlett-Packard web site, HP does not control and is not responsible for information outside of the HP web site.

Hardware platforms affected : HP 2533t Mobile Thin Client, HP 4320t Mobile Thin Client, HP 4410t Mobile Thin Client, HP Compaq 6720t Mobile Thin Client

Operating systems affected : Microsoft Windows Xpe

Software affected : Not applicable

Support Communication Cross Reference ID : IA02827041

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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