HP Photosmart Wireless e-All-in-One Printer Series (B110) - Alignment Failure or Colors Out Shortly After Setup

At printer setup or shortly after, alignment fails or colors are missing from printouts.

Follow the steps below in order.

1. Press the Power button () to turn on the product.
2. Open the cartridge access door.
3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.
   Figure : Remove the cartridge

   

     caution:

   Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.

4. Lift the latch handle on the carriage until it stops.
   Figure : Lift the latch handle

   
5. Lift the printhead straight up to remove it.
   Figure : Remove the printhead

   

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.

Figure : Three areas to clean

1. Plastic ramp on the side of the ink nozzles
2. The edge between the ink nozzles and the electrical contacts
3. The electrical contacts

  caution:

Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.

Figure : Do not touch the electrical contacts

1. Gather the following cleaning materials:
   • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
   • Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.
2. Lightly dampen a clean, lint-free cloth.
3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.
   Figure : Clean the electrical contacts

   
4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.
   Figure : Clean the edge between the ink nozzles and the electrical contacts

   
5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.
   Figure : Clean the ramps

   
6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.
7. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
8. Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
   Figure : Clean the electrical contacts inside the product

   
9. Dry the area with a clean, dry, lint-free cloth.

1. Raise the latch handle, and then reinsert the printhead. Press it down lightly to ensure that it is properly seated.
   Figure : Insert the printhead

   
2. Carefully lower the latch handle before reinserting the cartridges.

   note:

   Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.

   Figure : Lower the latch handle

   
3. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.

   Figure : Slide the cartridge into the slot

   Figure : Snap the cartridge into place

4. Close the cartridge access door.

1. Load plain white paper in the input tray.
2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
3. Touch the right arrow button () to select Tools, and then touch OK.
4. Touch the right arrow button () to select Clean Printhead, and then touch OK. The product starts the cleaning process.

   note:

   Mechanical noises during the cleaning process are normal. A test page prints when the cleaning process finishes.

5. If the test page is streaked or missing colors, repeat the cleaning.

1. Load plain white paper in the input tray.
2. Touch the ATM button () next to the Setup icon () in the lower-left corner of the control panel.
3. Touch the right arrow button () to select Tools, and then touch OK.
4. Touch the right arrow button () to select Align the Printer, and then touch OK. The product starts the alignment process and prints an alignment page.
5. Lift the product lid.
6. Place the alignment page on with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
7. Lower the lid.
8. Touch OK. The product scans the alignment page, completing the alignment.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.