hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

hp-concentra-wrapper-portlet

Actions
Loading...

HP Notebook PCs - Microsoft Windows is Unable to Initially Detect Battery Due to Ship-Mode

This document pertains to the HP ENVY 17-1000 Notebook PC Series.
The Microsoft Windows operating system is unable to detect the battery when the notebook is powered on because the battery is shipped in Ship-mode.
Ship-mode is disabled if the notebook is initially powered on with the AC adapter connected.
Connect AC Adapter and Download BIOS F.13
To resolve this issue, connect the notebook to the AC adapter and then download and install BIOS F.13 or later.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag South Africa

hp-detect-load-my-device-portlet

Actions
Loading...