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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c02237225

Version: 1

HP Notebook PCs - Webcam Is Not Detected or Does Not Function Properly

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Jun-2010

Last updated : 22-Feb-2012

DESCRIPTION
An error message appears stating Error msg Webcam was not found or is not working properly when the ArcSoft webcam companion is launched. The ArcSoft Webcam Sharing Manager is the driver that enables the use of multiple applications with a single camera. The error message will appear if ArcSoft Webcam Sharing Manager is not enabled in HP Webcam, Skype, or MSN.

sourceInformation

SCOPE
HP Mini 5102
HP ProBook 4310s Notebook PC
HP ProBook 4320s Notebook PC
HP ProBook 4321s Notebook PC
HP ProBook 4410s Notebook PC
HP ProBook 4411s Notebook PC
HP ProBook 4415s Notebook PC
HP ProBook 4420s Notebook PC
HP ProBook 4510s Notebook PC
HP ProBook 4515s Notebook PC
HP ProBook 5320m Notebook PC
RESOLUTION
To use multiple applications with a single camera, change the settings for each of the individual applications to enable the ArcSoft Webcam Sharing Manager and then complete the steps below.
  1. Launch the application to be used (Skype, MSN, etc.)
  2. Select End call.
  3. Re-open the ArcSoft Webcam application.

Hardware platforms affected : HP Mini 5102, HP ProBook 4310s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC

Operating systems affected : Microsoft Windows 2000 Professional (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted) Microsoft Windows Vista (32-bit) (deleted) Microsoft Windows Vista (64-bit) (deleted) Microsoft Windows Vista Business (32-bit) (deleted) Microsoft Windows Vista Business (64-bit) (deleted) Microsoft Windows Vista Enterprise (32-bit) (deleted) Microsoft Windows Vista Enterprise (64-bit) (deleted) Microsoft Windows Vista Home Basic (32-bit) (deleted) Microsoft Windows Vista Home Basic (64-bit) (deleted) Microsoft Windows Vista Home Premium (32-bit) (deleted) Microsoft Windows Vista Home Premium (64-bit) (deleted) Microsoft Windows Vista Starter (32-bit) (deleted) Microsoft Windows Vista Ultimate (32-bit) (deleted) Microsoft Windows Vista Ultimate (64-bit) (deleted) Microsoft Windows XP Microsoft Windows XP 64-Bit Edition (deleted) Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA02237198

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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