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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP Notebook PCs - Troubleshooting Sound Issues with HDMI

This document pertains to HP Notebook PCs using Vista and Windows 7.
Depending on the type of sound card and graphics card, there could be different types of error messages. Use this document to identify and troubleshoot specific types of errors with the following PCs: HP Pavilion Dm3-1004xx with NVIDIA GeForce G105M, Envy 13-1003xx Switchable Graphics, HP TouchSmart TM2 – 1001xx, CQ61 – 303xx, and G71-303xx.
You can locate the sound and graphic drivers in two locations:
  • Device Manager
    Click Start, type Device Manager in the search field, and then select Device Manager in the listing.
  • Sound Manager
    Click Start, select Control Panel, and then select Sound.
note:
Do not run the Windows Automated Troubleshooter for Playing Audio prior to connecting your HDMI cable, as it makes the HDMI audio option unavailable.

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Country/Region: Flag South Africa

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