A 'Paper Jam' Message Displays for HP Photosmart C5500 All-in-One Series

  caution:

Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage theprint mechanism.

1. Disconnect the USB or parallel cable from the rear of the product.
   Figure : Disconnect the USB or parallel cable

   
2. Press the Power button () to turn off the product.
3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it.
   Figure : Remove the rear access door

   
4. Gently pull any jammed paper out of the rollers inside the product.

     caution:

   If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

5. Carefully remove any other scraps of paper that are still stuck in the product.
6. Reattach the rear access door. Insert the posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.

   note:

   Make sure that the rear access door seats correctly in the product. An incorrectly positioned rear access door might cause more paper jams.

1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the rear.
2. If you see jammed paper, gently pull it out.

     caution:

   Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.

3. Reconnect the power cord to the rear of the product.
4. Press the Power button () to turn on the product.

1. Load plain white paper in the input tray.
2. Press the Setup () button.
3. Press the down arrow () to highlight Tools, and then press OK.
4. Press the down arrow () to highlight Self-Test Report, and then press OK. The self-test report prints.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button () to turn on the product.
2. Open the cartridge access door.
   Figure : Open the cartridge access door

   
3. Disconnect the power cord from the rear of the product.
4. Unplug the power cord from the power source or electrical outlet.

     caution:

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

5. Check for any paper or object that might stop the carriage.
   Figure : Example of paper stuck in cartridge access area

   
6. Remove any paper or objects you find.
7. Reach inside the product, and then manually move the carriage.
   • If the carriage is stuck on the right side, move the carriage to the left side of the product.
   • If the carriage is stuck on the left side, move the carriage to the right side of the product.
   • If the carriage is stuck in the middle, move the carriage to the right side of the product.
8. Remove any paper or obstructions found.

   note:

   You might need to use a flashlight to illuminate some areas.

9. Make sure the carriage can move freely across the width of the product. Gently push the carriage to the left side of the product, and then to the right side.
10. Close the cartridge access door.
    Figure : Close the cartridge access door

    
11. Reconnect the power cord to the rear of the product.
12. Plug the power cord back into the power source or electrical outlet.
13. Press the Power button () to turn on the product.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button () to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it.
   Figure : Remove the rear access door

   
4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Rotate the paper feed rollers

   
6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely. If rollers are missing or do not turn freely, buy a replacement rear access door or rollers.
7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
8. Reattach the rear access door. Insert the posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.

   note:

   Make sure that the rear access door seats correctly in the product. An incorrectly positioned rear access door might cause more paper jams.

9. Reconnect the power cord to the rear of the product, and then press the Power button () to turn on the product.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button () to turn on the product.
2. With the product turned on, unplug the power cord from the rear of the product.
3. Disconnect the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Connect the power cord into wall outlet.
6. Connect the power cord to the rear of the product.
7. If the product does not turn on by itself, press Power button () to turn it on.