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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01173614

Version: 1

HP Notebook PCs - Quick Launch Buttons Software Does Not Function after Installing Microsoft System Management Server (SSM) with Remote Tools

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Sep-2007

Last updated : 27-Jul-2012

DESCRIPTION
After installing Microsoft System Management Server (SMS) Client with Remote Tools, Quick Launch Button software does not function preventing Function (Fn) key combinations to not work.

SCOPE
The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.
RESOLUTION
To resolve this issue, perform the following:
  1. Uninstall the previous version of Quick Launch Button software.
    1. Click Start, Control Panel and then double click Add or Remove Programs.
    2. Select Quick Launch Buttons and click Remove.
    3. Follow the on screen instructions.
  2. Download and install Quick Launch Button software, version 6.30, Rev A (SP35353) or later:
Softpaq Description
Information
Download
HP Quick Launch Buttons, Version 6.30 Rev A
note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com.

Hardware platforms affected : Compaq tc1000 Tablet PC, HP Compaq nc2400 Notebook PC, HP Compaq nc4000 Notebook PC, HP Compaq nc4010 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nc4400 Notebook PC, HP Compaq nc6000 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6140 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc6320 Notebook PC, HP Compaq nc6400 Notebook PC, HP Compaq nc8000 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nc8430 Notebook PC, HP Compaq nw8000 Mobile Workstation, HP Compaq nw8240 Mobile Workstation, HP Compaq nw8440 Mobile Workstation, HP Compaq nw9440 Mobile Workstation, HP Compaq nx6110 Notebook PC, HP Compaq nx6115 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx6125 Notebook PC, HP Compaq nx6130 Notebook PC, HP Compaq nx6310 Notebook PC, HP Compaq nx6315 Notebook PC, HP Compaq nx6320 Notebook PC, HP Compaq nx6325 Notebook PC, HP Compaq nx6330 Notebook PC, HP Compaq nx7010 Notebook PC, HP Compaq nx7400 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nx8420 Notebook PC, HP Compaq nx9008 Notebook PC, HP Compaq nx9010 Notebook PC, HP Compaq nx9020 Notebook PC, HP Compaq nx9030 Notebook PC, HP Compaq nx9100 Notebook PC, HP Compaq nx9105 Notebook PC, HP Compaq nx9110 Notebook PC, HP Compaq nx9420 Notebook PC, HP Compaq nx9500 Notebook PC, HP Compaq tc1100 Tablet PC, HP Compaq tc4200 Tablet PC, HP Compaq tc4400 Tablet PC

Operating systems affected : Microsoft Windows XP Professional Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA01173225

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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