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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Photosmart D7200 and D7400 Series Printer - Streaks or Lines in the Printed Image

Issue

The printer is working, but the printed output shows streaks or lines.

Solution

Step one: Check the ink cartridges

HP cannot guarantee the quality or reliability of non-HP ink. If the ink cartridges have been refilled, try replacing them with genuine HP ink cartridges.

Step two: Clean the printhead

  1. Open the Printer Toolbox:
    1. Open HP Solution Center (click Start, All Programs, HP, and then HP Solution Center).
    2. If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center.
    3. Click Settings.
    4. Click Printer Toolbox.
  2. On the Device Services tab, click Clean the Print Head. Follow the prompts until you are satisfied with the quality of the output, and then click Done.

Step three: Align the print head

The HP Photosmart automatically aligns the print head when you install the ink cartridges during the initial setup. The HP Photosmart also aligns the print head during periodic maintenance to ensure excellent print quality.
To align printer from the control panel
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Touch the Setup icon on the display.
  3. Touch Tools.
  4. Touch Align Printer.
  5. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer. A success or failure message appears.
To align printer from the HP Photosmart Software
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. In the HP Solution Center, click Settings, and then click Printer Toolbox. The Printer Toolbox appears.
    note:
    You can also open the Printer Toolbox from the Print Properties window. In the Print Properties window, click the Services tab, and then click Service this device.
  3. Click the Device Services tab.
  4. Click Align the Printer.The HP Photosmart prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

Step four: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag South Africa

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