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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Photosmart D5145, D5155, D5156, D5160, and D5168 Printers - The Test Page Shows Missing or Clogged Nozzles

Issue
The Test page shows missing or clogged nozzles in the printhead.
Solution
Solution one
Clean the printhead by one of the two ways given below.
  1. Clean cartridges automatically:
    Run an automatic cartridge cleaning procedure using the software that came with the printer.
  2. Clean cartridges manually:
    Gather the following items to clean the contacts:
    • Distilled water (tap water may contain contaminants that can damage the print cartridge).
    • Cotton swabs or other soft, lint-free material that will not stick to the print cartridge.
  3. Open the main cover of the printer.
  4. Remove the print cartridge and place it on a piece of paper with the ink nozzle plate facing up. Be careful not to touch the copper-colored contacts or the ink nozzle plate with your fingers.
      caution:
    Do not leave the print cartridge outside the printer for more than 30 minutes. Ink nozzles exposed to the air longer than this may dry out and cause printing problems.
  5. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab.
  6. Gently wipe the copper-colored contacts with the cotton swab.
      caution:
    Do not touch the ink nozzle plate. Touching the ink nozzle plate will result in clogs, ink failure, and bad electrical connections.
  7. Repeat steps 4 and 5 until no ink residue or dust appears on a clean swab.
  8. Insert the print cartridges in the printer, and then close the main cover.
  9. The printer automatically aligns the print cartridges. The printer makes noise while aligning the printer. This is normal.
Solution two
Print the image using a higher quality setting by following the instructions below.
  1. From the application you are printing from, click Print, and then Properties. The Print Properties screen opens.
  2. Click the Features tab.
  3. Click the Print Quality dropdown and choose Maximum dpi.
  4. Click OK.
Solution three
Check the printer screen to see if crosses appear in the pen icons. If the crosses appear, the print cartridges are out of ink. If the pen icons have ink drops with only one level bar, the ink level may be too low to print. Replace the print cartridges that are out of ink.
Solution four
Some printhead nozzles may recover over a period of time. Turn the printer off and allow it to properly shut down. Wait 30 minutes and re-send the print job.

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