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HP PSC 2210 - Wrong Colors

Problem
The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed.
Solution
Either the print cartridge or the application software is causing the problem. First print and evaluate a self-test report to determine if the printer is causing a print quality problem.
  1. Make sure the printer is loaded with plain, white paper. Remove any special or colored paper.
  2. Press Setup on the front panel of the product.
  3. Press 1 to select Print Report, then 5 to select Self Test. The self-test report prints.
There are four sections to the self-test report as shown in the illustration below. Review each of the following sections for examples of printing defects and compare them with the results of your report.
    Figure : Self-test report sections
  1. Serial number and alignment settings
  2. Test patterns
  3. Color bars
  4. Color blocks
Section 1. Serial number and alignment settings
The self-test report carries alignment settings and the product serial number.
  • Serial # - If this is 000000000010, the printer may have lost important internal information. Follow the link at the top of this page to contact HP Customer Support for more help.
  • Alignment settings - if all these values are zero, align the cartridges.
    To do that, press Setup on the top control panel; press 5 to select Maintenance, then 2 to select Align Print Cartridges.
Section 2. Test patterns
The following illustrations show bad test patterns. The circled numbers represent the cartridges in your printer:
  • 1 = right cartridge (HP 56, HP 58)
  • 2 = left cartridge (HP 57)
Bad test patterns
If more than a few lines in a pattern are broken, the cartridge or printer is causing the output defect. Make a note of which cartridge printed the pattern with the broken lines.
Notice that when the HP 58 photo cartridge is installed, different patterns are printed, but the patterns printed by the photo cartridge are still labeled "Black Cartridge" on the self-test report.
Figure : HP 57 tri-color failing
Figure : HP 57 tri-color cartridge failing (note - though a few lines are missing in the HP 56 black cartridge pattern, that will not affect print quality)
Figure : HP 58 photo cartridge failing
Figure : HP 58 photo cartridge failing
Figure : HP 56 black failing
If there are no broken lines, or only a few, then this section does not indicate any problem with the HP printer or print cartridges.
Section 3. Color bars
The following illustrations show bad color bars. The circled numbers represent the cartridges in your printer:
  • 1 = right cartridge (HP 56, HP 58)
  • 2 = left cartridge (HP 57)
  note:
Do not compare the self-test report colors to the colors displayed on this help page. Color differences may be caused by your monitor settings.
Bad color bars
Figure : HP 57 tri-color cartridge failing
Figure : HP 57 tri-color cartridge failing
Figure : HP 56 black or HP 58 photo cartridge failing
If the bars are printed in solid colors, without lines or other marks, then they do not indicate any problem with the HP printer or cartridges.
Section 4. Color blocks
  note:
Do not compare the self-test report colors to the colors displayed on this help page. Color differences may be caused by your monitor settings.
Bad color blocks
If any of the blocks are missing, or if the color of the block is muddy or does not match the color indicated by the label below the block, or if the colors are faded or streaked, then the print quality problem is probably caused by the printer or the tri-color cartridge.
  note:
The color blocks are printed by the HP 57 tri-color cartridge only.
Figure : HP 57 tri-color cartridge failing
Figure : HP 57 tri-color cartridge failing (muddy magenta, yellow, and red)
If none of the blocks are missing, faded, or streaked and the colors match the label below each block, then they do not indicate any problem with the printer or cartridges.

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