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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Scanjet 4500c/5550c Series Scanners - Automatic Document Feeder Does not Feed Documents

Symptom
Documents do not feed automatically or jam the Automatic Document Feeder (ADF) on an HP Scanjet 5550c series scanner. (The ADF is optional on the HP Scanjet 4500c series scanner).
Cause
The paper feed roller is down and does not allow a stack of papers to slide under it.
Figure : Paper stack not under paper feed roller
The paper feed roller needs to be up so a stack of papers can slide under it.
Figure : Stack of papers correctly positioned under paper feed roller
Solution
Reset the paper feed mechanism on the ADF.
  1. Raise the top cover on the ADF.
  2. Manually raise the paper feed roller and slide in a stack of papers.
    Figure : Manually raise the paper feed roller
  3. Slide the stack of paper into place. Make sure the stack of papers is pushed forward against the feed gate.
    Figure : Slide stack of papers forward against the feed gate
  4. Lower the paper feed roller and close the ADF top cover.
  5. Scan the entire stack of paper to reset the timing. The timing is automatically reset during this process.

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Country/Region: Flag South Africa

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