Remove any loose or jammed paper that is accessible from the duplexer area. If your printer does not have a duplexer, continue to the next section.
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Simultaneously press the RELEASE buttons on each side of the module and remove it.
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Pull the jammed paper out of the printer.
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Check to make sure no scraps of paper are stuck in the printer.
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Push the module back into the printer until it snaps firmly into place. (Do not press the buttons on the ends of the module while replacing it.)
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Press the button on top of the two-sided printing accessory and open the door.
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Pull the jammed paper out of the module.
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Check to make sure no scraps of paper are stuck in the printer.
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Close the duplexer door.
Try to print. If the error persists, check for jammed paper in another area of the printer.