swollen battery
Experiencing battery swelling?
If you have noticed that your notebook has a slight bulge or no longer sits flat, this may indicate that your battery may be swollen.
Battery swelling is the result of the generation of gases per the normal degradation of the battery cell over time and does not present a safety issue. In order to protect your hardware from potential damage, HP recommends that customers experiencing battery swelling discontinue use of the notebook until the battery can be replaced.
If your original HP battery is under warranty, HP will replace the battery per the terms and conditions of the HP Worldwide Limited Warranty or applicable HP Care Packs. For batteries no longer under warranty, we can help you purchase a certified HP genuine replacement battery.
Learn more about swollen batteries
Replacing your swollen batteries is quick and easy!
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Identify your laptop
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1. Identify your product to start
Let us know which laptop is having this battery problem
Please provide a product number as well.
Product
Serial
If your laptop is currently functioning you can find the serial number by using a simple keyboard command
1. From your built-in keyboard, press and hold the Fn + Esc buttons at the same time.
2. An HP System Information pop-up box will appear on your screen with your serial number.
Additional tips for finding your laptop’s serial number
Locate your product's information label
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2. We need a bit more information to help our agents get started
*Required fields
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3. You are all done! An agent will connect with you shortly
Case started
Thanks for starting your case online, an HP Support representative will contact you shortly by phone or by email.
Please note: Battery swelling is not a safety issue. However, in order to protect your hardware from potential damage, HP recommends that customers experiencing battery swelling discontinue use of the notebook until the battery can be replaced.
Case Number for reference: 12345678999
Your case will be available to view at any time within your dashboard (Please allow 2 hours for processing time after the case is created). Here you can check case status and save cases for future reference. Visit your dashboard
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The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.
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