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While setting up an HP ENVY 5500, 5600, 6200, 7100, 7600, 7800, ENVY Inspire 7200, 7900, Tango, Tango X, OfficeJet 200, or 250 series printer, there is little or no cyan color on the Alignment Page, alignment test fails, or the quality of the color printouts is not as expected.
Perform the following tasks in the order given.
Use genuine HP ink cartridges for your printer.
Make sure you are using genuine HP ink cartridges. HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP Anti Counterfeiting and Fraud Program webpage (in English).
Purchase genuine replacement ink cartridges from local retail stores or from HP www.hp.com/go/suresupply.
Verify your printer.
HP DeskJet 55xx/56xx
HP ENVY 62xx/71xx series
HP ENVY 55xx/56xx/76xx series
HP ENVY 78xx series
HP ENVY Inspire 72xx/79xx series
HP ENVY Inspire 72xxe/79xxe series
HP OfficeJet 20x/25x series
HP OfficeJet 57xx/80xx
HP Tango/Tango X series
If you are using a genuine HP cartridge and your printer is one of the affected printers, contact HP Customer Support.
Go to Contact HP Customer Support.