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Set up an HP+ inkjet printer with the HP Smart app

Use the HP Smart app to connect and activate a new HP+ printer. The printer must always be connected to the internet for set up and use.

This document is for the following printers:

  • DeskJet 2742e, 2752e, 2755e, 4110e, 4120e, 4121e, 4122e, 4123e, 4130e, 4132e, 4152e, 4155e, 4158e

  • ENVY 6010e, 6020e, 6022e, 6030e, 6032e, 6034e, 6052e, 6055e, 6075e, 6452e, 6455e, 6475e

  • ENVY Inspire 7220e, 7221e, 7224e, 7252e, 7255e, 7920e, 7921e, 7924e, 7955e, 7958e

  • OfficeJet 8010e, 8012e, 8014e, 8015e, 8022e, 9012e

  • OfficeJet Pro 8020e, 8024e, 8025e, 8028e, 8035e, 9010e, 9014e, 9015e, 9018e, 9020e, 9022e, 9025e

Make sure the printer hardware is set up

Before installing HP Smart, set up the printer hardware and make sure it is ready to be connected to the network.

  1. Take the printer out of the box, and then remove all packing materials from the outside and inside of the printer.

  2. Connect the power cable to a wall outlet.

  3. Install the ink cartridges, and then load paper into the input tray.

Install the HP Smart app and activate your HP+ account

Install the HP Smart app to connect your printer to the network, your computer or mobile device, and to your HP account.

Do the following if you are setting up the printer on a Wi-Fi network.

  • Place the printer and the computer or mobile device near the Wi-Fi router.

  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

  • Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

  • For Windows computers, turn on Windows Update to make sure Windows is always up to date.

  • After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location. This is used to find your printer, network connection, and offer regional services. Your location information is not tracked and sent to HP as part of the setup process.

  1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (macOS).

    If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

    Note:

    Disconnect from a Virtual Private Network (VPN) connection before downloading.

  2. Open the app, on the Welcome screen click Manage options, and then select Continue or Accept All.

  3. Click Set Up a New Printer.

  4. Select from the Sign in or Skip for now options if they display.

    • Sign in: Sign into your HP account to use HP Smart app features. Follow the steps to find the verification code if prompted, and then log in with your user name (email address) and password. Click Add Printer, and then follow the steps to add your printer.

    • Skip for now: Go to the app home screen, click Add Printer, and then follow the steps to add your printer.

  5. Select your printer name, enter the Wi-Fi password or let the app access the password, and then click Continue.

  6. To complete the secure connection, go to the printer to allow the app setup to continue.

    • Printers with a touchscreen control panel: Touch the check icon on the App is attempting to set up this printer message.

    • Printers without a touchscreen control panel: Press the Information button .

  7. On the Printer connected to Wi-Fi screen, click Continue.

  8. On the Connected Printing Services screen, click Manage options, and then select Continue or Accept All.

  9. On the HP+ offer screen, click Continue, and then click Activate HP+.

    Activating HP+ in the HP Smart app
  10. Sign into your HP account.

    If you do not have an account yet, follow the steps provided to create a user name and password, and select your region.

  11. Continue with the steps to set up your account and redeem the free printing and Instant Ink offer.

    HP Instant Ink offer in HP Smart app
  12. On the Enter your details to receive a new [ink/toner] cartridge screen, select a plan, enter your shipping and billing information, and then click Continue.

  13. On the Print from other devices screen, select Send link or Skip sending link. Printing from other mobile devices or desktops is enabled by installing the HP Smart app.

The setup is complete and you can start printing. If the setup was not completed, the printer does not print and an alert displays to finish the setup.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.


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