HP ENVY Inspire printers – Errors about packaging, registration, or checking items displays during printer setup

Make sure all internal packaging material is removed, all doors are closed and trays reinserted.

1. Check and make sure of the following:

   • The printer is placed on a solid, flat surface.

   • The cardboard is removed from the print area.

     

   • All tapes and cardboard are removed from inside the paper tray area.

     

   • There is no obstacle inside the grey photo tray and the tray can move freely.

   • The cartridge access door and front door are properly closed.

   • Paper-width guides are slid to the edges of the main tray.

     

2. Close the main tray.

   

3. If there is a Paper jam or Carriage jam error message, touch OK on the printer control panel.

4. Open the front door, and then close it.

   This refreshes the printer status.

   

Restart the HP Smart app and your printer.

1. Close the HP Smart app.

2. From the printer control panel, press the Power button, wait until the printer turns off, and then turn it on.

3. Wait until the printer is silent and idle before you continue.

4. Open the HP Smart app, and then tap Finish Set Up to continue the printer setup.

Restore the printer to factory default settings from the touchscreen settings menu.

1. On the printer control panel, touch the Home button .

   1. If the HP Software is setting up your printer… message displays, touch .

      

   2. Touch Exit.

      A Firmware Update screen opens.

   3. Touch Next, select your preference, and then touch Save.

   The Home screen opens.

2. Touch the top banner.

3. Touch the Setup icon , and then touch Printer Maintenance.

4. Scroll down, and then touch Restore > Restore Factory Defaults.

5. On the confirmation prompt, touch Continue to complete restoring to factory defaults.

   After the restoration is complete, the printer turns on automatically.

6. Wait until the printer is silent and idle before you continue.

7. Open the HP Smart app.

8. On the home screen, right-click the existing printer name, and then click Hide Printer or Forget this printer.

9. Click or Add Printer, and then follow the on-screen instructions to connect your printer to a wireless network and continue the setup.

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

1. Go to HP Customer Support - Contact.

2. Enter your product serial number to view warranty status and to change your location, if necessary.

3. Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.