hp-support-head-portlet

- ${title}
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HP Customer Support - Knowledge Base
hp-contact-secondary-navigation-portlet

- ${title}
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hp-share-print-widget-portlet

- ${title}
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hp-concentra-wrapper-portlet

- ${title}
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OfficeJet Pro 9010, 9020 printers - Firmware update fails and b305ddf9 error displays
During a printer firmware update, a The printer update could not be downloaded message or b305ddf9 error displays.
Perform a printer reset, and then download the printer firmware again.
Reset the printer
Reset the printer to recover from printer errors or failures.
Update the printer firmware
HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.
Additional support options
hp-feedback-input-portlet

- ${title}
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hp-feedback-banner-portlet

- ${title}
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hp-country-locator-portlet

- ${title}
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Country/Region:
Vietnam

hp-detect-load-my-device-portlet

- ${title}
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hp-hero-support-search

- ${title}
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