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Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)
Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.
Diagnose & Fix performs the following troubleshooting actions:
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Clears print jobs stuck in the queue, resumes any paused print jobs in the queue, and resolves other print queue errors.
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Checks if the printer is offline and reconnects it to the network, if possible.
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Resolves print spooler errors.
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Troubleshoots why the printer is not found on the network (Windows only).
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Checks for and installs any available driver updates (Windows only).
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Connects the printer to the correct port if there is a port mismatch (Windows only).
Install the HP Smart app (Windows, Mac)
Install the HP Smart app and set up the printer with a computer running Windows or macOS.
Do the following if you are setting up the printer on a Wi-Fi network.
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Place the printer and the computer near the Wi-Fi router.
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Turn on Wi-Fi on your computer and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
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Enable Bluetooth on the computer so that HP Smart can detect the printer during the setup.
If the printer is not found during a Wi-Fi setup, restore Wi-Fi setup mode on the printer, restart the printer, close then re-open HP Smart, and then try adding the printer again.
Run Diagnose & Fix
Locate and run Diagnose & Fix in the HP Smart app for Mac and Windows computers.
Frequently asked questions (FAQs)
Still have a question? Find additional answers and help.
What are the requirements to use Diagnose & Fix?
Review operating system and app version requirements for the HP Smart Diagnose & Fix feature.
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An HP printer that supports HP Smart
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HP Smart app version 100 and later (Windows) or version 5.5.2 and later (macOS)
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A compatible device running the following operating system versions:
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Windows 11 version 21H2 and later
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Windows 10 version 1809 and later
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macOS 10.14 and later
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Why do I need to sign in or create an account to use HP Smart?
An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.
You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.
Which printers are compatible with the HP Smart app?
Most wireless-capable printers manufactured in 2010 and later are supported by the HP Smart app.
To find out if your printer is compatible, go to Mobile printing solutions for HP printers.
Which languages do the HP Smart app support?
HP Smart is currently available in the following languages.
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Arabic (Windows, Mac only)
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Bulgarian
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Catalan (Windows, Mac only)
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Chinese (Simplified)
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Chinese (Traditional)
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Croatian (Windows, Mac only)
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Czech
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Danish
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Dutch
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English
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Estonian
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Finnish
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French
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German
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Greek
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Hebrew (Windows, Mac only)
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Hungarian
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Indonesian (Windows, Mac only)
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Italian
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Japanese
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Korean
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Norwegian
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Latvian
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Lithuanian
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Polish
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Portuguese
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Romanian (Windows, Mac only)
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Russian
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Slovak (Windows, Mac only)
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Slovenian (Windows, Mac only)
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Spanish
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Swedish
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Thai (Windows, Mac only)
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Turkish
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