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HP Customer Support - Knowledge Base

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HP business notebook PCs - Improve webcam image quality

You can troubleshoot the lighting, color balance, and performance of The Hybrid Webcam Sensor, available on select HP commercial notebooks.

The Hybrid Webcam Sensor merges two traditional sensors, known as the RGB sensor and the Infrared sensor, into a single camera sensor. The sensor enables you to use your webcam for applications and features that require infrared imaging, such as Windows Hello face authentication.

Troubleshoot webcam lighting and color balance issues

The light source and light intensity can impact the image quality your webcam produces.

If you see discoloration in the webcam image, or if images are too light or too dark, try changing the light source and light intensity.

Some light sources that contain a high amount of infrared light and can impact The Hybrid Webcam Sensor include the following:

  • Standard incandescent lightbulbs

  • Halogen lightbulbs

  • Sunlight at its peak hour of brightness

These light sources can be swapped out with lightbulbs that have lower levels of infrared light, such as LED or fluorescent lightbulbs.

Light intensity is another factor that can affect the image quality. Light intensity is based on the distance from the light source to the image being captured through the sensor. Moving a light source that is directly shining on you (such as a desk lamp) further away from the sensor can have a significant improvement on the image quality.

Update the BIOS and firmware to improve webcam performance

To help ensure optimal performance of The Hybrid Webcam Sensor, make sure that your system is updated with the latest software and firmware.

For more information, see HP Business Notebook PCs - Updating the BIOS (Basic Input Output System).


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