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HP Instant Ink - Enrolling in HP Instant Ink

Learn more about HP Instant Ink: how to enroll, check minimum requirements, take advantage of free trial and promotional offers, re-enroll, add another printer, enroll a replacement printer sent by HP, and add a prepaid card.

Learn about HP Instant Ink

HP Instant Ink is a printing service exclusive to HP printers – a way to print that saves you time and money. Here’s how it works.

Choose a printing plan based on the number of pages you expect to print in a month.
When you enroll for the HP Instant Ink service and provide a shipping address, a set of HP Instant cartridges is shipped to you. Your service starts immediately upon enrollment using the cartridges that shipped with your printer. If you enroll for the free trial offered during printer setup, your free months of service start right away.
After the trial period, you are billed at the end of your billing cycle each month. Instant Ink monitors your usage and automatically ships ink or toner cartridges before you need them, which means you won’t run out. You only receive Instant Ink cartridges when you need them so you may not receive them every month. Shipping and cartridge recycling are included with your service.
If you print less than your plan amount, unused pages roll over up to the maximum for your plan. If you print over your plan amount, additional pages are added to your monthly bill at the rate indicated during enrollment.
Upgrade, downgrade, or cancel your service at any time with no extra fees or penalties. Because Instant Ink cartridges are connected to the service, the cartridges only work while your plan is active.

To enroll, go to 123.hp.com to download the HP Smart app for your computer or mobile device. The HP Smart app guides you through the enrollment process.

Enroll in HP Instant Ink

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*.

You will receive your Welcome Kit with cartridges in about 10 days*. After that Instant Ink ships cartridges when you need them.

If your printer has not yet been added to your HP account, go to 123.hp.com to download the HP Smart app for your computer or mobile device. The HP Smart app guides you through the printer setup and enrollment process.
If your printer has already been added to your HP account but is not yet enrolled in Instant Ink, follow these steps.
1. Sign into your HP Instant Ink account.
2. If HP Instant Ink displays as a choice in the left menu, click HP Instant Ink > Plan Overview.
3. Click Enroll Another Printer or Enroll/Replace Printer to complete the enrollment.

*In some country/regions, Instant Ink enrollment does not require entry of a payment method or shipping address during the free trial. Payment is required to continue printing with HP Instant Ink if you print over the maximum number of pages allowed for the free trial, and a shipping address is required for delivery of the Welcome Kit and replenishment supplies.

Check minimum requirements

HP Instant Ink has the following requirements.

Active internet connection to the printer: The printer must be set up on a wired or wireless network that has access to the internet.
HP Smart account: You must have an HP ID account, also known as an HP Smart account. If you do not have an account, you create one during enrollment.
Email address (Gmail, Yahoo Mail, Hotmail, etc.): Required as part of the enrollment. Do not use the ePrint email address for your printer.
Valid credit or debit card: A list of accepted payment methods displays during enrollment. A credit card is required for enrollment, but the payment method can be changed to PayPal after enrollment from your Instant Ink account page.*
Supported countries: Go to HP Instant Ink and click the flag icon at the top of the page to see supported countries.

*In some country/regions, Instant Ink enrollment does not require entry of a payment method during the free trial. Payment is required to continue printing with HP Instant Ink if you print over the maximum number of pages allowed for the free trial.

Get a free trial

When you enroll for the first time with a new printer, you might be eligible for a free trial of HP Instant Ink.

In order to claim your trial, you must enroll during printer setup or within 7 days from setting up your printer.
During your free trial, you can print up to the trial limit no matter what plan you select during enrollment.
Once you know how many pages you print per month, you can change your plan at any time. If you change your plan during the free trial, you will not be charged.
If you need to set up your printer, visit 123.hp.com to get started and claim your free trial.

Want to make sure you received your free trial?

Sign into your HP Instant Ink account.
If HP Instant Ink displays as a choice in the left menu, click HP Instant Ink > Plan Overview.
If you have more than one printer, make sure the printer you are interested in is selected.
If you have free months, the number remaining is indicated under Plan or My Plan on the right side of the window. The number of free pages remaining during the month is in the Status area.

Why was I charged during my free trial? You printed over the maximum number of pages allowed for the free trial. When you print over your monthly pages, you are billed for additional pages at an affordable rate.

Why do I have to provide a payment method or shipping address during the free trial?

Payment is required to continue printing with HP Instant Ink if you print over the maximum number of pages allowed for the free trial.
A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

Keep your account when you replace your printer

If you replace a printer with an Instant Ink account with another printer, you can keep your existing account and change the printer attached to it.

This is true if HP replaces your printer under warranty, or if you purchased a replacement. Printer replacement allows you to keep rollover pages, free months, prepaid amounts, account history, and other account information for the previous printer.

To replace your Instant Ink printer, make sure you set up the new printer using the HP Smart app.

If HP sends a replacement printer under warranty, the HP Smart app automatically replaces the printer on the Instant Ink account during printer setup.
If you purchased a replacement printer, look for the option to replace an old printer during set up with the HP Smart app. You are prompted to identify the existing Instant Ink account for the replacement printer.

Stop an account cancellation

If you canceled your Instant Ink service, but changed your mind, you have until the end of the current billing cycle to stop the cancellation.

Sign in to your HP Instant Ink account.
Look for HP Smart at the top of the menu:
- If you see HP Smart, click HP Instant Ink > Change Plan in the left side menu.
- If you do not see HP Smart, click My Account > Account Settings.
A blue Keep Enrollment button appears at the top of the page until your cancellation is finalized at the end of the current billing cycle. Click the button to reinstate your account.

Learn more about promotions and free months of printing

Learn how to apply a promo code, take advantage of the Refer-a-Friend program, and keep free months of printing when you replace a printer.

Apply a promo code

Promo codes can be applied to new subscriptions only.

Go to 123.hp.com to install the HP Smart app and set up your printer. To enroll a printer that is already in use, select the Get Supplies tile in the HP Smart app to be guided through enrollment.
In the last step of enrollment, before confirming your subscription, enter your promo code in the Special Offers box to get free months of service.

Verify a promo code was applied

Check your HP Instant Ink account to make sure a promo code was applied.

Sign into your HP Instant Ink account.
If HP Instant Ink displays as a choice in the left menu, click HP Instant Ink > Plan Overview.
Check the My Account or Plan Details section to see how many free promo months are left.
To see when your free months were used:
- If HP Smart is listed at the top of the menu, click Print History and check the Print and Payment History section.
- If HP Smart is not listed, click Account History in the left menu.

Take advantage of the Refer a Friend program

You can get free months of printing for yourself and a friend.

Sign into your HP Instant Ink account.
If HP Instant Ink displays as a choice in the left menu, click HP Instant Ink > Plan Overview.
Copy the link in Step 1 of the Refer a Friend section.
Send the link to a friend. When your friend uses the link to sign up, you will both get months of Instant Ink service which are not billed to your account (applicable taxes and additional pages over your monthly plan pages and rollover pages are billed. See the Refer a Friend section on your account page for full details of the offer).

Apply a prepaid card

Prepaid cards apply a prepaid value to your account that is used to pay your monthly bill before charging any remaining balance to your payment method. They can be combined or applied at any time.

Sign into your HP Instant Ink account.
If HP Instant Ink displays as a choice in the left menu, click HP Instant Ink > Plan Overview.
Click Add to Prepaid Balance on the right side of the window.
Enter the key under the scratch-off area on the back of the prepaid card, exactly as it is printed.

Apply an enrollment key

Some printers come with codes that must be applied during enrollment.

Enter enrollment keys during enrollment. That is the only time they can be applied.

Add more printers

You can enroll up to 10 printers on your account.

Note:

A separate monthly plan fee is charged to your credit or debit card for each additional printer. Printed pages and rollover pages are tracked separately for each printer.

If the printer is new, follow the instructions in the box to set it up and install the HP printer software. Follow the prompts during setup to enroll the printer.
If the printer has already been set up without being enrolled, follow these steps:
1. Open the HP Smart app and select the printer to be enrolled.
2. Click the Get Supplies tile, and then choose the option to enroll in HP Instant Ink to complete the enrollment.
3. Sign into your HP Instant Ink account.
4. If HP Instant Ink displays as a choice in the left menu, click HP Instant Ink > Plan Overview.
5. Click Enroll Another Printer or Enroll/Replace Printer to complete the enrollment.

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