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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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13.B2.A jam error in the top cover

Use the following procedure to check for paper in all possible jam locations registration area.

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When a jam occurs, the control panel displays an animation that assists in clearing the jam.

13.B2.A1 Paper jam in top cover
13.B2.A2 Paper jam in top cover
13.B2.A3 Paper jam in top cover

Press the front door release button.
Open the front door.
Remove the toner cartridge.
Lift the jam-access cover.
Remove any jammed paper.
Install the toner cartridge.
Close the front door.
If the error persists, verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.