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13.B2.A jam error in the top cover

Use the following procedure to check for paper in all possible jam locations registration area.

Recommended action for customers

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  • 13.B2.A1 Paper jam in top cover

  • 13.B2.A2 Paper jam in top cover

  • 13.B2.A3 Paper jam in top cover

  1. Press the front door release button.

    Press front door release button
  2. Open the front door.

    Open front door
  3. Remove the toner cartridge.

    Remove toner cartridge
  4. Lift the jam-access cover.

    Lift the jam-access cover
  5. Remove any jammed paper.

    Remove jammed paper
  6. Install the toner cartridge.

    Install toner cartridge
  7. Close the front door.

    Close front door
  8. If the error persists, verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.

    Verify paper length guide is correct
  9. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.

    Load paper in the tray
  10. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.

  11. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.


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Country/Region: Flag Vietnam

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