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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP printer setup (USB cable)

Set up your printer for a USB connection on a Windows computer, Mac, or Chromebook.

Set up a USB printer connection (Windows)

Download the HP Smart app, and then follow the instructions to set up a USB connection in Windows.

If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

Search for and open Printers & scanners, and then select the name of your printer from the list. Click Remove device, click Yes, and then restart the computer.
Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.
Go to HP Smart - Microsoft Store and install the HP Smart app.
Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

Set up a USB printer connection (Mac)

Download the HP Smart app, and then follow the instructions to set up a USB connection in macOS.

If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.

Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax. Select the name of your printer, click the Minus sign, and then restart the computer.
Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.
Go to HP Smart - Mac App Store and install the HP Smart app.
Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

Set up a USB printer connection (Chromebook)

Connect the USB cable, and then set up the USB connection in Chrome OS.

Connect the printer USB cable to the computer.
On the computer, click the clock in the bottom-right corner, and then click the Settings icon .
Scroll down and select Advanced.
Under Printing, click Printers, and then click Add Printer.
- If your printer displays, select it, and then click Add.
- If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

Alternative USB connection options

Set up a USB printer connection using different method.

Set up a USB printer connection with a built-in driver (Windows)

When you connect the printer USB cable, Windows automatically installs and adds your printer to provide basic printing functionality.

Make sure there is an open USB port available directly on your computer. If you use a USB hub or docking station, the printer might not receive enough power to operate properly.
Connect the printer USB cable to the computer.
- If a 'Found new hardware' message displays, follow any prompts to install the driver, and then send a print job to confirm the connection.
- If the printer connection or print job fails, continue with these steps.
Search for and open Printers & scanners.
Click Add a printer or scanner.
- If your printer is in the list, select it, click Add device, and then follow the prompts to install the driver.
- If you printer is not in the list, continue with these steps.
Click The printer that I want isn't listed, and then select Add a local printer or network printer with manual settings.
Click Next, select Use an existing port, select (USB001: Virtual printer port for USB) from the drop-down menu, and then click Next.
If prompted, click Windows Update, and then wait for the print drivers to finish updating.
Under Manufacturer, select HP or Hewlett Packard, and then select the name of your printer.
Click Next, and then follow the prompts to install the driver.
Disconnect then reconnect the USB cable to complete the printer setup.

Set up a USB printer connection with a built-in driver (Mac)

When you connect the printer USB cable, macOS automatically installs and adds your printer to provide basic printing functionality.

Click the Apple icon , click System Preferences, and then click Software Update. Install any available updates, and then restart your Mac.
Make sure there is an open USB port available directly on your computer. If you use a USB hub or docking station, the printer might not receive enough power to operate properly.
Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.
If your printer displays in the list, select it, and then click the Minus sign to remove the printer.
Connect the printer USB cable to the computer.
If prompted to download new software, follow the instructions to install it.
Confirm your printer is listed under Printers.
- If your printer is in the list, the setup is complete.
- If your printer is not in the list, continue with these steps.
Click the Plus sign, click Add Printer or Scanner, and then select the name of your printer.
From the Use or Print Using drop-down menu, select AirPrint or Secure AirPrint, and then click Add.

If AirPrint is not an available option, select the printer name, or click Select Software to choose a driver.

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