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HP Customer Support - Knowledge Base

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Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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HP printer setup (USB cable)

Set up your printer for a USB connection on a Windows computer, Mac, or Chromebook.

Set up a USB printer connection (Windows)

Download the HP Smart app for Windows, and then follow the instructions to set up a USB connection.

If you already connected the printer USB cable to your computer, disconnect it, and then remove the printer from your computer.
1. Search for and open Printers & scanners, and then select the name of your printer from the list.
2. Click Remove device, click Yes, and then restart the computer.
Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station.
Go to HP Smart - Microsoft Store (in English), and then install and open the HP Smart app.
If the setup does not begin automatically, click the Add icon to add your printer.
Follow the prompts to complete the printer setup.

Set up a USB printer connection (macOS)

Download the HP Smart app, and then follow the instructions to set up a USB connection to your Mac.

Make sure an open USB port is available on your Mac. Do not use a USB hub or docking station to prevent power supply issues.

If you already connected the printer USB cable to your computer, disconnect the USB cable, and then remove the printer from the Mac.
1. Click the Spotlight icon , and then search for and open Printers & Scanners.
2. Select the printer name in the list, click Remove Printer or click theRemove button .
3. Click Remove Printer or Delete Printer when prompted, and then restart the Mac.
Download and open the HP Smart app from HP Smart - Mac App Store (in English), and then follow the prompts to set up your printer.

For more information, go to HP printer setup (HP Smart app).

Set up a USB printer connection (Chromebook)

Connect the USB cable, and then set up the USB connection in Chrome OS.

Connect the printer USB cable to the computer.
On the computer, click the clock in the bottom-right corner, and then click the Settings icon .
Scroll down and select Advanced.
Under Printing, click Printers, and then click Add Printer.
- If your printer displays, select it, and then click Add.
- If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

Alternative USB connection options

Set up a USB printer connection using different method.

Set up a USB printer connection with a built-in driver (Windows)

When you connect the printer USB cable, Windows automatically installs and adds your printer to provide basic printing functionality.

Make sure there is an open USB port available directly on your computer. If you use a USB hub or docking station, the printer might not receive enough power to operate properly.
Connect the printer USB cable to the computer.
- If a 'Found new hardware' message displays, follow any prompts to install the driver, and then send a print job to confirm the connection.
- If the printer connection or print job fails, continue with these steps.
Search for and open Printers & scanners.
Click Add a printer or scanner.
- If your printer is in the list, select it, click Add device, and then follow the prompts to install the driver.
- If you printer is not in the list, continue with these steps.
Click The printer that I want isn't listed, and then select Add a local printer or network printer with manual settings.
Click Next, select Use an existing port, select (USB001: Virtual printer port for USB) from the drop-down menu, and then click Next.
If prompted, click Windows Update, and then wait for the print drivers to finish updating.
Under Manufacturer, select HP or Hewlett Packard, and then select the name of your printer.
Click Next, and then follow the prompts to install the driver.
Disconnect then reconnect the USB cable to complete the printer setup.

Set up a USB printer connection with a built-in driver (Mac)

When you connect the printer USB cable, macOS automatically installs and adds your printer to provide basic printing functionality.

Make sure an open USB port is available on your Mac. Do not use a USB hub or docking station to prevent power supply issues.

Click the Spotlight icon , search for and open Software Update. Check for and install any available updates, and then restart your Mac.
If you already connected the printer USB cable to your Mac, disconnect the USB cable.
Click the Spotlight icon , and then search for and open Printers & Scanners.
If the printer name displays in the list, select it, click Remove Printer, Delete Printer, or the Remove button , and then restart the Mac.
Connect the printer USB cable to Mac, and then follow any prompts to set up the printer.
From Printers & Scanners, look for the printer name in the list.
- If the printer name displays, the printer is ready to use. You are done.
- If the printer name does not display, click Add Printer, Scanner, or Fax or the Add button , select the name of your printer, and then follow the prompts to finish the setup.

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